Lerica
Frequently asked questions
Company & Operational
Are you insured?
Yes, we are fully insured. We carry a $2 million liability insurance for residential services and insurance coverage that varies based on the work and location for organizational clients.
What are your operating hours?
Our estimation department and offices are open from 9 AM to 5 PM, Monday to Friday. Our emergency cleaning services are available 24/7. The cleaning department schedule is flexible to accommodate the client's needs.
Do you provide emergency cleaning services?
Yes, we offer emergency cleaning services for unexpected situations. You can contact us anytime, and we will respond promptly to address your urgent cleaning needs.
How do you handle complaints or service issues?
We take customer feedback seriously. If you have any complaints or service issues, please contact our customer service team, and we will resolve the matter promptly to ensure your satisfaction.
What measures do you take to ensure quality control?
We implement strict quality control measures, including regular inspections, staff training, and client feedback, to maintain high standards of cleanliness and service consistency.
Frequently asked questions
Residential Services
How do I schedule a cleaning appointment
You can schedule an appointment through our website, by calling our office, or by sending us an email.
Are your cleaning products safe for pets and children?
Yes, we use eco-friendly and non-toxic cleaning products that are safe for both pets and children.
Do I need to be home during the cleaning service?
No, you don't need to be home. You can provide us with access to your home and we’ll take care of the cleaning while you're away.
How are your cleaning staff vetted?
All our cleaning staff undergo thorough background checks, interviews, and training to ensure they meet our high standards of service.
What should I do to prepare for a cleaning appointment?
We recommend tidying up personal items and valuables. Our team will handle the rest, including dusting, vacuuming, and sanitizing.
Can I request specific areas to be cleaned?
Yes, we offer customizable cleaning plans where you can specify which areas you want us to focus on.
Do you offer recurring cleaning services
Yes, we offer weekly, bi-weekly, and monthly cleaning services to keep your home consistently clean.
What if I'm not satisfied with the cleaning service?
Customer satisfaction is our priority. If you're not happy with the service, please contact us within 24 hours and we will address any concerns.
How are your cleaning services priced?
Our pricing is based on the size of your home, the type of cleaning service required, and the frequency of cleanings. Contact us for a personalized quote.
Do you provide cleaning supplies and equipment?
Yes, we bring all the necessary cleaning supplies and equipment needed to thoroughly clean your home.
Frequently asked questions
Organizational Services
How do I schedule a cleaning service for my business?
You can schedule a service by contacting us through our website, by calling our office, or by sending us an email. We offer flexible scheduling to meet your business needs.
Are your cleaning products and methods safe for employees and customers?
Yes, we use eco-friendly and non-toxic cleaning products that are safe for both employees and customers, ensuring a healthy environment.
Do you offer after-hours cleaning services?
Yes, we provide after-hours cleaning to minimize disruption to your business operations. We can work around your schedule to ensure a seamless service.
How are your cleaning staff vetted and trained?
All our cleaning staff undergo thorough background checks and receive comprehensive training to meet our high standards of service and safety protocols.
What types of businesses do you service?
We service a wide range of businesses, including offices, retail stores, medical facilities, educational institutions, financial institutions, and more.
Can I customize the cleaning services to meet specific needs?
Yes, we offer customizable cleaning plans tailored to the specific needs of your business. You can specify areas of focus and any special requirements.
What if I am not satisfied with the cleaning service provided?
Customer satisfaction is our priority. If you're not happy with our service, please contact us within 24 hours and we will address any concerns promptly.
Do you provide specialized cleaning services?
Yes, we offer specialized cleaning services such as deep cleaning, carpet cleaning, window washing, and post-construction cleanup, among others.
How do you ensure the security of our premises?
Our staff is trained to follow strict security protocols, and we work closely with your security team to ensure the safety and security of your premises during cleaning.
How are your cleaning services priced for commercial clients?
Our pricing is based on the size of your facility, the type of cleaning service required, and the frequency of cleanings. Contact us for a detailed and personalized quote.
Ask Your Question
We look forward to helping you create and maintain a clean, healthy environment that’s as enjoyable as it is functional.